Dumaco only uses personal data for the purpose for which you provided it. This mainly concerns answering your questions, processing the files supplied, being able to offer quotations or carrying out (technical) administration.

Dumaco Europe B.V., located at Kade 20 3371 EP Hardinxveld-Giessendam, is responsible for the processing of personal data as shown in this privacy statement. The Data Protection Officer of Dumaco Europe B.V. is responsible for the implementation of all privacy matters within all subsidiaries and branches. He/she can be reached via avg@dumaco.com

Contact

info@dumaco.com
0031(0) 852 733 317

Personal data that we process

Dumaco Europe B.V. In addition to company data, it also processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address data
• Phone number
• E-mail address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and/or by telephone.
• Location data
• Information about your activities on our website
• Data about your surfing behavior across different websites (for example because this company is part of an advertising network)
• Internet browser and device type
• Bank account number if you make a payment at Dumaco Portal.

 For what purpose and on what basis do we process personal data?

Dumaco Europe B.V. processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or other marketing communications
• To be able to call or email you if this is necessary to provide our services
• To inform you about changes to our services and products. This also includes new features in the Dumaco Portal.
• Offer you the opportunity to create an account for Dumaco Portal
• To deliver goods and services to you
• Dumaco Europe B.V. and its subsidiaries and branches also process personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making

Dumaco Europe B.V. does not make automated decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of Dumaco Europe B.V.).

How long we keep personal data

We use your personal data for as long as necessary for the purposes we mention in this statement. This includes commercial matters, including sending e-mail newsletters or other marketing campaigns, information regarding changes to our services and products, including new features in the Dumaco Portal, and also creating an account/login for the Dumaco Portal. In addition, you can request that your data be deleted at any time. We process personal data on the basis of several principles and apply the following retention periods:

• Purchase of products/services through Dumaco Europe B.V., its subsidiaries or branches, including telephone or e-mail contact, delivery of goods or services or payment processing: Contractual or legal obligation: 7 years
• Purchase products/services from the Dumaco Portal via Dumaco Europe B.V., including telephone or e-mail contact, delivery of goods or services or payment processing. Contractual or legal obligation: 10 years (e-Commerce)

Sharing personal data with third parties

Dumaco Europe B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Dumaco Europe B.V. remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Dumaco Europe B.V. uses functional, analytical and tracking cookies. On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser. Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below an overview:

• Functional cookies for necessary functionalities in the Portal as well as applying a user’s preferences.
• Analytical cookies for statistics: Google Analytics, Google Optimize, HotJar
• Tracking cookies for Marketing: ZohoCRM, LinkedIn, Google Search, Google Ads, YouTube, SalesFeed, Meta Platforms.

View, adjust or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Dumaco Europe B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to avg@dumaco.com . Before we can fulfill your request, we are legally obliged to identify you if this proves necessary. Dumaco Europe B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data

Dumaco Europe B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via avg@dumaco.com

Data breach found?

You can report a data breach to us by calling us or emailing avg@dumaco.com  Dumaco adheres to the Data Leak Reporting Obligation. This means that we report a serious data breach of personal data to the Dutch Data Protection Authority within 72 hours of discovering the data breach. You can also contact us with any questions or for more information about the collection and use of your personal data.